SRK Hair Clinic Privacy Policy

Effective Date: 15.05.2025
At SRK Hair Clinic, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website, submit forms, or make enquiries. We are committed to full compliance with the UK GDPR and related data protection regulations.

1. Who We Are

SRK Hair Clinic is a medical aesthetics provider offering hair restoration services to clients worldwide. Our website address is: https://srkhairclinic.com.

2. What Data We Collect

We may collect and process the following types of personal and technical data when you interact with our website:

Name, email address, and phone number (if submitted via enquiry forms)
Information related to your hair restoration goals (if voluntarily submitted)
IP address, device type, browser type, and operating system
Website usage behaviour, including pages visited, clicks, and session duration
Referring URLs and general geographic location (based on IP)
Cookies and identifiers used for analytics and advertising purposes

This includes data collected via:

Google Analytics (anonymous traffic tracking)
Google Ads (conversion tracking and remarketing)
Google Tag Manager (used to deploy tracking scripts)
Meta Pixel (for Facebook/Instagram ad performance and retargeting)

We do not collect personally identifiable information unless you voluntarily provide it (e.g. submitting a contact form).

3. How We Use Your Data

Your data may be used for the following purposes:

To respond to your enquiries and requests
To assess your suitability for treatment and book consultations
To personalise your website experience and content
To analyse site usage and improve our services
To run targeted ad campaigns via Google, Facebook, and Instagram
To create custom audiences for remarketing (only with consent)
To comply with legal and regulatory obligations

We do not sell or share your data with third parties for their own marketing purposes.

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

Your consent (which you can withdraw at any time)
Performance of a contract
Compliance with legal obligations
Our legitimate interest in improving our services and marketing

5. Cookies

Our site uses cookies to enhance your experience and understand user behaviour. These may include essential cookies for site functionality, analytics cookies (Google Analytics), and marketing cookies (Google Ads, Meta Pixel).

You can manage your cookie preferences in your browser settings. See our [Cookie Policy] for more details.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including for legal, tax, or reporting obligations.

7. Data Sharing

We only share your data with third parties when necessary, including:

Medical professionals affiliated with SRK Hair Clinic
Advertising platforms (e.g., Google, Meta) for campaign optimisation
IT service providers (e.g., hosting, analytics, CRM) under data processing agreements
Legal authorities if required by law

All third-party providers are required to process your data in accordance with GDPR and our instructions.

8. Your Rights

You have the following rights under data protection law:

To access, correct, or delete your personal data
To object to or restrict processing
To withdraw consent at any time
To request a copy of your data in a portable format
To lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact: info@srkhairclinic.co.uk

9. Security Measures

We use SSL encryption, secure servers, and access controls to protect your data. In the event of a data breach, we will notify affected users and regulators as required.

10. Third Party Websites

If you have questions or concerns about this policy or how your data is handled, please contact:

SRK Hair Clinic

Email: info@srkhairclinic.co.uk

Address: Ünalan, Göztepe Junction 2-1 A, 34700 Üsküdar/İstanbul